Why students MUST NOT be treated like customers

VeerOffTrack

Originally posted on Bestthinking.com on Jan 13, 2012

I’m not sure who I’m writing this entry for. Professors who struggle with demanding students? Students who think Profs should follow them around ready to answer their every query. Perhaps administrators who have been reading management books on being Customer Focused and assuming students are our customers. What I do know, is that I’m often confronted by students who claim that they are my customers and as such, I should be willing to do anything they demand. I’m usually quite willing to sit with diligent students and aid them with their studies. But this sort of “I pay your wages” approach doesn’t inspire much sympathy in me, and let me tell you why.

According to the Oxford English Dictionary, a customer is “a person who buys goods or services from a shop or business”. In this sense, my students are one of…

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